![]() I've found Foxit to be a good substitute to Reader. As long as I don't ever reinstall Adobe Reader (any version - and I've tried as far back as 7), then I'm fine. So I followed similar advice from another source (basically the same instructions as what Tim has linked) that had me completely uninstalling Adobe Reader and all my other printers, deleting printer keys from the registry, deleting from C:/Windows/System32/Spool, and then uninstalling and reinstalling Windows Scan and Print functionality. Could not get the Spooler to start again without crashing. I originally got an error in Vista Business (ick) saying "Spooler SubSystem App has stopped working." Then no printers would work HP, Epson, or otherwise. Unfortunately, I have also had to follow Tim's advice - but I learned the hard way. ![]() Does anyone have any insight into this? I've really lost faith in HP products over the past year, I feel their reputation isn't what it once was and I'm considering switching to their competition. I don't know who is responsible, HP, Microsoft, Adobe or all parties, but it sure would be nice if someone, ANYONE could fix this issue. Despite taking steps suggested by those contributing to the forum, I have not been able to resolve this issue, which is a shame considering our business purchased many of these printers for the office and the problems, unfortunately didn't start until after the warranty period expired (go figure). ![]() There appears to be a complete lack of interest by HP to resolve this problem as the problem was initially reported in the HP forum over a year ago. ![]() This problem only occurs when printing PDF documents. įor background, shortly after updating my business' work stations to Windows XP Pro SP3 and subsequently updating Adobe Acrobat Reader to version 8 (and beyond in the hopes the newer version would fix this error), any time someone in our office tries to print a PDF file to our many HP LaserJet 1020 printers, the print spooler service crashes and all printers disappear and must be reinstalled. The history of this persistent problem is well-documented here. ![]()
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